Refund & Credit Policy

This policy outlines how FluxContext handles refunds and credits for our context-aware AI image generation platform.

Refund Eligibility

Time Frame

• Refund requests must be submitted within 7 days of purchase
• Unused credit packages may be eligible for refund
• Eligible subscription refunds are prorated to the unused period, subject to the eligibility rules below

Eligible Circumstances

Refunds may be granted for:

• Technical issues preventing service access
• Payment processing errors
• Unused credit packages
• Service outages exceeding 24 hours
• Account termination before credit usage

Ineligible Circumstances

Refunds are not available for:

• Used or partially used credits
• Completed image generations
• Terms of Service violations
• Low quality results due to input images
• Subscription cancellations after usage

Credit System

Credit Allocation

• Image generation uses the credit amount shown for the selected model
• Starter plan includes 1,000 monthly credits
• Pro plan includes 3,000 monthly credits
• Business plan includes 10,000 monthly credits
• Additional credits can be purchased separately

Credit Usage

• The free image model uses 0 credits
• Paid image and video costs depend on the selected model and settings. See the current starting prices
• Credit costs are listed on the pricing and model pages
• Credits deducted for a task confirmed as failed are returned automatically after refund processing completes. A pending refund has not yet been restored to your balance

Refund Process

1. Request Submission

   • Email support@fluxcontext.org
   • Include order/transaction ID
   • Specify reason for refund
   • Attach relevant screenshots

2. Review Process

   • 48-hour review period
   • Technical verification if needed
   • Usage history check
   • Decision notification by email

3. Refund Processing

   • Approved refunds processed within 5-7 days
   • Original payment method used
   • Credit card refunds may take 3-5 business days
   • PayPal refunds typically process within 24 hours

Subscription Management

Cancellation

• Cancel anytime through dashboard
• Access continues until period ends
• Cancellation alone does not trigger a partial refund for remaining days; refund requests are reviewed separately under the eligibility rules above
• Credits remain valid until expiration

Plan Changes

• Upgrade credits applied immediately
• Downgrade effective next billing cycle
• Plan difference may be refunded
• Special offers non-refundable

Dispute Resolution

Filing a Dispute

1. Contact support first
2. Provide transaction details
3. Include error messages/screenshots
4. Allow 48 hours for initial response

Resolution Steps

1. Technical review of account
2. Usage history analysis
3. Payment verification
4. Solution proposal

Appeal Process

• 7-day appeal window
• New evidence required
• Final decision binding
• Legal rights preserved

Contact Information

For refund requests or credit inquiries:

Email: support@fluxcontext.org
Support Hours: 24/7
Response Time: Within 24 hours

Policy Updates

This policy may be updated periodically. Changes effective immediately upon posting. Continued use indicates acceptance of modifications.

Last updated: Oct 12, 2026

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